| [ PECS FAQ ]
1. HOW DO I GET STARTED?
It’s simple. To get registered, just call and speak to one
of TransCor’s customer service representatives at 1-800-737-9190.
To learn more about those states and our services, please feel free to contact a member of the Government Relations Department.
2. WHAT EXACTLY IS PECS?
TransCor’s Prisoner Extradition and Control System (PECS)
is a proprietary computer operating system that TransCor commissioned
to optimize operations. PECS combines the knowledge and experience
of TransCor planners with the speed of technology to route trips
in the most efficient way. PECS also enhances communication and
tracking with agent teams on the road and creates greater visability
for orders in the system. For the customer, the system means we
will be able to provide greater convenience, on-time service and
cost-effective rates.
3. IS MY ORDER INFORMATION SAFE?
TransCor is aware of the confidential nature of the information
you give us when you place an order. Throughout the development
of our online system, we have kept this in mind and have taken steps
to ensure your prisoner information stays as secure as possible.
Very little information will be sent via email, as it is not secure,
and while updates on trips will be available, exact prisoner locations
will never be shared. The safety of our agents, your prisoner and
public at large is important to TransCor and the new online system
will not compromise our efforts to safeguard each of these.
4. WHAT IF I STILL WANT TO SPEAK TO A
LIVE PERSON?
Certainly. Customer Service representatives will remain available
by phone at 1-800-737-9190, and as always, you can also fax your
order in to us at 1-615-251-6855. You may either continue to place
your orders exclusively by phone, or you may also place some via
phone and some via the secure website. The choice is yours.
5. IF I START PLACING ORDERS ONLINE, DOES
THAT MEAN I CAN’T CALL MY ORDER IN ANYMORE?
Absolutely not, the online functionality is intended to offer our
customers greater convenience and ease of use. As stated in the
question above, you may place your orders online, via phone or fax.
In fact, some orders requiring shorter deadline dates or special
transportation methods outside our normal ground system will have
to be placed by calling us at 1-800-737-9190.
6. WHAT DO I DO IF I HAVE QUESTIONS OR
GET AN ERROR MESSAGE WHEN I’M PLACING MY ORDER ONLINE?
Call us! We are here to help and make sure that the ordering process
is as easy as possible. If you experience problems or have general
questions, call Customer Service at 1-800-737-9190.
7. DO I STILL HAVE TO FAX IN MY PAPERWORK?
Yes. Paperwork is still required to be faxed in if you place your
order online. Paperwork should be faxed to 1-615-251-6855.
8. IS MY ORDER HANDLED DIFFERENTLY IF
I PLACE IT ONLINE?
No, because when you place your order online, it is being put into
the same system, PECS, that we use internally. Your order will be
verified similar to if you had called the order in and you still
need to fax in the appropriate paperwork. After your order is verified,
it will be scheduled and routed the same as if you had called or
faxed it in.
9. WHAT TYPE OF ORDERS CAN I NOT PLACE
ONLINE?
You will need to call in orders that require transportation outside
our normal ground transportation network. This might include prisoners
with health related issues that prevent them from being transported
safely through the ground network, or prisoners with short deadlines.
For cases such as these, travel arrangements are made with input
from the customer in terms of deadlines and budget.
10. BESIDES PLACING MY ORDERS, WHAT
ELSE CAN I DO ONLINE?
The online PECS system hosts a number of transactional services
for you to take advantage of. Registered customers can get quotes
on moves, view invoicing information, manage users of their account
and monitor the progress of the orders they have in our system.
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TransCor America, LLC
646 Melrose Ave.
Nashville, TN 37211
Tel: (615) 251-7008
Nationwide (800) 737-9190
California (800) 228-4449
Florida (800) 951-0993
Texas (888) 837-9078
Fax: (615) 251-5395
E-Mail: transcorinfo@transcor.com
©Copyright 2004 TransCor America,
L.L.C., All rights reserved
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